Shipping & Payment Information
Shipping Times:
Your order will be processed as quickly as possible after receipt. For payments made via prepayment, credit card or PayPal, processing begins immediately after payment is received. Please note: cat-on scratch furniture is not pre-produced. Each piece is freshly handcrafted for you upon order.
The delivery time within Germany is currently approx. 12 to 15 working days from receipt of payment.
We offer worldwide shipping.
Within Germany, shipping is handled by DHL (€7.90) or DPD (€6.90).
For international shipments to Switzerland or other EU countries, delivery times may be extended by up to 4 additional working days due to longer transit times.
Shipping costs within the EU range between €9.90 and €60.00. You can find a detailed breakdown of these costs in our General Terms and Conditions. For orders shipped to the Balearic Islands, shipping fees will be calculated individually after we receive your order, as standard rates may not apply. We will contact you shortly after your order. If you prefer, feel free to request a shipping quote in advance.
Important Update:
Due to the effects of Brexit and ongoing delivery challenges, we have temporarily suspended shipping to the United Kingdom.
Shipping Costs in Europe:
- BeNeLux – €12.90
- Denmark – €12.90
- Finland – €27.90
- France & Monaco – €21.90
- Greece – €60.00
- Ireland – €27.90
- Italy – €19.90
- Latvia, Lithuania, Estonia – €27.90
- Norway – €29.50
- Austria – €9.90
- Poland – €18.90
- Portugal – €27.90
- Sweden – €20.50
- Slovakia – €18.90
- Slovenia – €18.90
- Spain – €27.90
- Czech Republic – €13.90
- Hungary – €18.90
For shipments to Switzerland, you shop VAT-free in our store. The Swiss customs authority will charge local VAT and an administrative fee per parcel. These charges are invoiced separately and with a time delay via the respective shipping carriers.
Payment Methods:
All payments are SSL-encrypted and secure. You can choose from the following methods:
- Bank Transfer (Prepayment) – Get a 2% discount for paying via bank transfer.
- Giropay – Available only in Germany.
- PayPal – PayPal balance, Direct Debit, Credit Card & Pay Later.
- iDeal
- Bancontact, postepay, Maestro
- Visa, Mastercard, American Express – Processed securely via Stripe.
- Apple Pay – Pay faster with your iPhone or Apple Watch.
- Google Pay – Fast and easy checkout with Google.
Note: Direct Debit and Pay Later are only available to customers in Germany.
For all questions about installment payments, contact PayPal Customer Service at 0800 723 4721 (free of charge in Germany).
