customer support
Register your return – quick and easy return of cat-on furniture and accessories
If you wish to return a product purchased from us, you can easily register your return using the form below. Whether it's cat furniture, scratching cardboard or accessories – we will handle your return quickly and reliably.
Please enter your order number and the reason for your return. Our customer service team will contact you shortly with further instructions.
Important return conditions
- Returns are possible within 14 days of receiving the goods.
- Products must be unused and in their original packaging.
- For hygienic reasons, we cannot accept used items for return.
- Whenever possible, please reuse the original packaging to minimize waste and ensure safe transport.
Need help?
- In case of damage or transport issues, you can upload a photo directly in the form.
- Our support team is happy to assist you: support@cat-on.com
- More information can be found in our cancellation policy.
Return Form
