Authenticity check of customer reviews

Because trust matters – real opinions, real experiences

What our customers say about our products is invaluable to us. That’s why we place the highest importance on ensuring every published review is genuine and verifiable. At cat-on, we are committed to maximum transparency and only publish authentic customer reviews from people who have actually purchased or experienced our products.

This creates a true picture – and trust that lasts.

Legal obligation since 2022

We would like to inform you that, since 28 May 2022, we are legally required to check the authenticity of customer reviews published in our online shop. During the checkout process, our customers have the option to participate in our review program via a GDPR-compliant opt-in procedure.

Only customers who actively consent receive a personalized link 14 days after their purchase to submit a review for the items they have actually bought. Reviews submitted via this method are manually verified and marked with a verification badge, making it easy for you to identify certified feedback.

A commitment to quality – from the beginning

Regardless of the new regulation, we have always applied a strict verification process. Every review is individually checked to ensure it comes from a customer who has truly purchased the product. Reviews are never published automatically and will be approved no earlier than 24 hours after submission by our team.

The overall rating displayed on each product includes both certified reviews from the opt-in process and manually verified reviews from earlier purchases.

Transparency you can rely on

Our aim is to give you full confidence that reviews on our site reflect genuine experiences – honest, transparent, and trustworthy. Because your trust is our greatest value.